The Hidden Cost of Reactive Microsoft Support

Download our whitepaper to see why Microsoft Unified Support costs keep rising even when your support needs don't, and to learn what an engineer-led alternative looks like in practice. Backed by real performance data and two customer case studies, this paper shows how organizations are resetting their cost baseline ahead of their next renewal.

Inside, you'll learn how to:

  • Break the Cost-to-Spend Link: See why percentage-of-spend support models automatically cost more whenever Microsoft raises licensing prices.
  • Get Faster Resolution: Review the data behind a 5-minute average first response and an 85.7% in-house resolution rate.
  • Shift From Advisory to Ownership: Understand the difference between providers who recommend fixes and those who drive them to resolution.

Now a Microsoft Support Services-Designated Partner!

TrustedTech is among a select group of partners globally to earn the Microsoft Support Services designation. This recognition validates our ability to deliver reliable, high-quality Microsoft support backed by certified engineers and industry best practices.

Proven Results

The TrustedTech Difference

99.3%

Customer Satisfaction Score

100%

Onshore Support Engineers

85%

In-House Resolution Rate

5Min

Average First Response Time

15%

Microsoft Escalation Rate, Handled Through Premier Support for Partners (PSfP)

What Mission-Critical Support Actually Looks Like

Across engagements, TrustedTech has identified the qualities that separate a mission-critical support model from a purely advisory one.

  • Direct Engineer Access

    Skip the tiered call center. Every ticket routes to an engineer with the expertise and escalation paths needed to move it forward.

  • Microsoft-Specific Expertise

    Support backed by all six Microsoft Solutions Partner designations, so issues get resolved by specialists who know the platform, not generalists.

  • Collaborative Ownership

    The provider drives resolution and keeps you informed, without leaving your IT team to coordinate escalations and stakeholders alone.

  • Proactive Engineering Work

    Strategic reviews, architecture guidance, and modernization planning that reduce the likelihood of incidents before they happen.

  • Costs Tied to Consumption, Not Microsoft Spend

    Support pricing stays predictable even as Microsoft raises licensing costs, instead of scaling automatically with your M365 bill.

  • Preserved Microsoft Escalation

    Moving off Unified Support doesn't mean losing Microsoft. Premier Support for Partners (PSfP) keeps that escalation path open.

Trusted By