Microsoft Support That Responds in 5 Minutes
Certified Support Services from a Microsoft Direct Cloud Solution Provider and Managed Partner. Built for small, mid-sized, and enterprise teams that want expert Microsoft help without an enterprise-scale contract.
- 5-minute first response from onshore Microsoft-certified engineers
- 85.7% of tickets resolved in-house, with 99.3% customer satisfaction
- Direct escalation to Microsoft through our Managed Partner relationship
- Ticket-based pricing, monthly or annual, with no hour blocks to burn
Try TrustedTech's Certified Support Services for free for 30 days when you procure discounted M365 licensing.
Trusted By
How TrustedTech Compares to Typical Microsoft Support Options
Use this checklist with any provider you are considering. Ask each one for the same details.
What to Compare
- Partner status
- First response
- In-house resolution
- Escalation to Microsoft
- Pricing model
- Engineers
- Trial
TrustedTech
- Partner status Official Microsoft partner: Direct CSP, Managed Partner, all six Solutions Partner designations
- First response 5 minutes from our engineers
- In-house resolution 85.7% resolved in-house, 99.3% customer satisfaction
- Escalation to Microsoft Direct escalation through a Managed Partner when a ticket needs it
- Pricing model Ticket-based, monthly or annual, with no enterprise contract
- Engineers Onshore Microsoft-certified engineers
- Trial 30 days free with discounted Microsoft 365 licensing
Typical Alternatives
- Partner status A mix of third-party replacements for Microsoft support, large resellers, and managed service providers. Check each provider's Microsoft partner profile.
- First response Often not published. Where stated, 10 to 30 minutes, frequently for critical cases only.
- In-house resolution Rarely published as a resolution rate.
- Escalation to Microsoft Varies. Third-party replacements generally do not describe a Microsoft escalation path.
- Pricing model Pre-purchased hour blocks, percentage-savings claims against Microsoft's price, or pricing not published.
- Engineers A mix of onshore and offshore teams. 24/7 coverage is commonly claimed.
- Trial Free trials generally not advertised.
Microsoft Support Alternatives and How They Differ
Not every Microsoft support option is built the same way. Here is what each type does best, what to consider, and how TrustedTech’s approach differs.
Microsoft Unified Support
Best for: Large organizations with enterprise-wide agreements.
Key consideration: Unified Support is built around enterprise-scale contracts.
TrustedTech Advantage: TrustedTech gives mid-sized and enterprise teams a direct escalation path to Microsoft, a 5-minute first response, and ticket-based pricing.
Providers in this category: Microsoft Unified Support.
Third-party support replacements
Best for: Cutting cost on mature, stable products by moving off vendor support.
Key consideration: Replacing Microsoft support means stepping away from Microsoft’s backing.
TrustedTech Advantage: TrustedTech supports your Microsoft environment as an official Microsoft partner and escalates to Microsoft directly.
Providers in this category: Rimini Street, US Cloud, Park Place Technologies.
Large resellers and generalist providers
Best for: Buying many vendors’ products from a single source.
Key consideration: Support is often sold as pre-purchased hours, or included only when you buy licensing through that reseller.
TrustedTech Advantage: TrustedTech is Microsoft-focused and prices support by ticket, so there are no hour blocks to buy and burn.
Providers in this category: CDW, SoftwareOne.
Microsoft-focused managed service providers
Best for: Outsourced IT operations and monitoring.
Key consideration: Response times and resolution rates are often not published. Ask for them, then compare.
TrustedTech Advantage: TrustedTech publishes its numbers: a 5-minute first response and 85.7% of tickets resolved in-house.
Providers in this category: Sentinel, Bluesource, Quisitive, IncWorx.
Weighing Your Microsoft Support Options? Start With the 2026 Gartner® Market Guide
The 2026 Gartner® Market Guide for Microsoft Product Support Services explains how percentage-of-spend pricing compounds and lays out a five-step process for evaluating third-party providers. TrustedTech is listed as a Representative Vendor in Table 2 and holds the Microsoft Support Services Designation.
What Our Customers are Saying
Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With TrustedTech, it's minutes, and you bring far more expertise and understanding of Microsoft's products.
We don’t break glass often, but when we do, being able to quickly leverage TrustedTech’s Professional Services through the Certified Support Services program and get immediate engineer level support has been invaluable to us.
TrustedTech is my preferred channel. Their support has been a tremendous help, allowing me to focus on implementing solutions rather than just trying to understand the licenses.
TrustedTech Certified Support Service Plan Comparison
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ESSENTIAL
Entry-level expert support for small IT teams.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
STANDARD
For teams ready to maximize their Microsoft investment.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
COMMERCIAL
Our most popular plan with proactive + reactive services.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
ENTERPRISE
Premium support for complex Microsoft environments.
- Billing and Licensing support
- Access to Onshore Support Engineers
- 24/7/365 Global Support
- Escalation to Microsoft Premier Support
- Priority Ticket Routing
- In-house Resolution Cases
- Consulting Sessions
- Assessments (Microsoft)
- Preferred Proactive Service Pricing
- Microsoft Case Escalations
- Severity A (with Microsoft CritSit Manager)
- On-premise/Hybrid Support
- Professional Services
- Dedicated Cloud Engineer
Try Certified Support Services Free for 30 Days
Here’s how the 30-Day Free Trial Works
- Talk to a specialist - Tell us about your environment and what you need from support.
- Buy discounted Microsoft 365 licensing through TrustedTech - Your licensing is ordered under a signed sales order.
- Start your 30 days of support - Open tickets with our engineers and see the 5-minute response for yourself.
Microsoft Support: Frequently Asked Questions
How fast does TrustedTech respond to a support ticket?
Our engineers respond to a ticket within 5 minutes.
What does "resolved in-house" mean?
It means a TrustedTech engineer resolved the ticket without needing Microsoft. 85.7% of our tickets are resolved this way.
What happens when a ticket needs Microsoft?
We escalate it directly to Microsoft as a Microsoft Managed Partner and stay involved until it is resolved. You do not have to restart the case in a general support queue.
How is pricing set?
Pricing is ticket-based and billed monthly or annually. You do not buy hour blocks. A specialist will scope your plan and quote it after you submit the form.
Do I have to buy my licensing from TrustedTech?
The 30-day free trial is tied to buying discounted Microsoft 365 licensing through us.
Does TrustedTech replace Microsoft support?
No. We work alongside Microsoft. As a Direct CSP and Managed Partner, we handle your tickets first and escalate to Microsoft when a case needs it.
How is TrustedTech different from a large reseller?
We are Microsoft-focused, we hold all six Microsoft Solutions Partner designations, and we price support by ticket instead of selling hour blocks. Our support engineers are Microsoft-certified.
Who is this service for?
Mid-sized and enterprise organizations that want fast, expert Microsoft support without an enterprise-scale contract.
Why TrustedTech for Microsoft Support
We are a Microsoft Direct Cloud Solution Provider and Managed Partner with all six Microsoft Solutions Partner designations. Support is delivered by Microsoft-certified engineers who respond in 5 minutes on average, resolve most tickets themselves, and escalate directly to Microsoft when needed.
✅ Fastest growing CSP in Microsoft History
✅ Microsoft Managed Partner with all 6 Solution Partner Designations
✅ 2026 Gartner® Representative Vendor for Microsoft Product Support Services
Certified Microsoft Experts
Get Microsoft Support That Responds in 5 Minutes
Talk to a TrustedTech specialist and try Certified Support Services free for 30 days with discounted Microsoft 365 licensing.
